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FAQs

Frequently Asked Questions

Why choose at-home services?

At-home services offer convenience, comfort, and privacy. You save time on travel and can relax in your own space while receiving professional beauty treatments.

How can I book Change Your Looks services?

You can book our services through our user-friendly mobile app, website, or by calling our customer service number.

What are your operating hours?

We operate from 7 AM to 10 PM, seven days a week, to accommodate various schedules and needs.

In which cities does Change Your Looks provide services?

We currently offer services in Dehradun. We're constantly expanding, so check our website for the most up-to-date information.

What is "Per Minute Pricing"?

Per Minute Pricing allows you to pay only for the exact duration of the service you receive, ensuring fair and transparent billing.

Do I need to provide anything for the service?

Generally, our experts bring all necessary equipment and products. However, for certain services, we may ask you to prepare a clean, well-lit space.

What's the difference between a Premium Beautician and a Standard Beautician?

Premium Beauticians have more experience and specialized skills, often offering a wider range of services. Standard Beauticians are fully qualified for basic treatments.

Are your products branded and of good quality?

Yes, we use only high-quality, branded products that are safe and effective for all our services.

What safety precautions are taken by the experts?

Our experts follow strict hygiene protocols, use sanitized equipment, wear appropriate protective gear, and adhere to all local health guidelines.

When can I book an expert?

You can book an expert anytime through our app or website. We recommend booking in advance to ensure availability, especially during peak hours.

How qualified are your Experts?

All our experts are certified professionals with extensive training and experience in their respective fields. They undergo regular skill updates and quality checks.

Do you provide male grooming services as well?

Yes, we offer a range of male grooming services including haircuts, shaves, facials, and more.

Can I use my own products for a service?

We recommend using our professional-grade products for best results. However, if you have specific preferences or allergies, please discuss this with our customer service team when booking.

What if I'm not satisfied with the services of your expert?

Your satisfaction is our priority. If you're not happy with a service, please contact our customer support immediately, and we'll work to resolve the issue, which may include redoing the service or offering a refund.

Can I request a specific Expert for my services?

Yes, you can request a specific expert when booking, subject to their availability.

Can I cancel or reschedule the service anytime?

Yes, you can cancel or reschedule through our app or website. Please check our cancellation policy for any applicable fees based on the timing of your change.

What if I want to add on a service during or after booking?

You can add services during your appointment if the expert has the time and necessary supplies. For additions after booking, please contact our customer service as soon as possible.

How can I pay for the services?

We accept various payment methods including credit/debit cards, digital wallets, and cash. Payment can be made through our app, website, or directly to the expert after the service.

Will there be any mess created during the service?

Our experts are trained to work neatly and clean up after the service. However, some treatments may require additional cleanup, which the expert will handle.

What if the expert reaches late?

We strive for punctuality, but if an expert is running late, you'll be notified via app/SMS. We may offer a discount or complimentary add-on service to compensate for any significant delays.

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